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 Network Support Associate’s

Classroom to Career

The Associate of Science in Network Support program at American National University is designed to prepare students for entry-level and early career roles supporting and maintaining modern network and computer systems. The program equips students with the technical knowledge and practical skills needed to administer and maintain PC-based networks in business and organizational environments. Students learn to configure routing protocols and routing tables, ensure reliable LAN and WAN connectivity, and deploy network infrastructures that align with business requirements. The curriculum emphasizes hands-on experience with server technologies, including managing site-to-site environments, maintaining file servers, VPN gateways, intrusion detection systems, and directory services, and administering authentication and authorization controls. Students also develop competencies in network security procedures, troubleshooting, and incident response, applying critical thinking and problem-solving skills to support users and resolve technical issues across all phases of installation and operations. Through coursework aligned with industry practices, students gain experience managing multi-platform server environments, maintaining network integrity, and supporting end users in PC-based networks. The program also supports preparation for recognized industry certifications, including CompTIA A+, Network+, and Security+, and provides a strong academic foundation for students who wish to continue into a bachelor’s degree in network administration or related fields.

Upon completion of the Network Support Associate’s program, you should be able to:

  • Assign routing protocols & routing table configuration.
  • Administer & maintain a PC based network for companies.
  • Ensure network connectivity throughout a company’s LAN/WAN infrastructure is on par with technical considerations.
  • Manage servers in a site to site local environment.
  • Maintain network servers such as file servers, VPN gateways, and intrusion detection systems.
  • Implement Network security procedures and maintain network security.
  • Apply critical thinking & problem solving to support & troubleshoot network environments.
  • Assist technical support staff & network users through all phases of troubleshooting and installation of network services.
  • Respond to user needs in a PC based network.
  • Assign configuration of authentication and authorization of directory services.
  • Maintain integrity of the network, server deployment, and security.
  • Deploy a PC based network in accordance with the needs of a business.
  • Manage server technologies across a multi-platform environment.
Check out our “Not-What-You-Would-Expect” Guide to Technology to learn more about this high-demand field.

Online Tuition Comparison

Total tuition for an associate’s degree in Network Support at ANU is only $31,872. Large online colleges with course-based programs are 10% – 36% higher and do not include fees or textbooks.(1) ANU tuition includes all fees (application, course, technology, graduation, etc.), textbooks, and lab equipment (where applicable).

Course Information

Network Support Associate’s (NET-A): 96 Credits

GLOBAL LEARN CLASSES

Network Support Courses

OFFERED TIMES

2 Hours Every Other Week

Evening classes are scheduled between 6 and 10 pm, EST

Program Core: 72 Credits

This course provides a vendor‐neutral survey of Relational Database Management Systems Technology. Students will study the relational model and relational design including E‐R diagramming and normalization techniques. The course introduces the student to Query‐By‐Example (QBE) and Structured Query Language (SQL) and introduces the fundamentals of database administration and management, data integrity and data security.

This course provides students with the knowledge and skills necessary to understand the core concepts of computer and network security. This course explains key security concepts including understanding threats to a computing infrastructure, securing a network infrastructure, understanding encryption technologies, securing communication and applications, and responding to security incidents. This course is designed to help prepare students for the CompTIA Security+ Certification Examination.

Students taking this course will obtain a background in digital electronics, digital devices, digital circuits, safety, digital security, and will obtain an introduction to networking.  

(Prereq.—IT100) This course is designed to prepare students for the CompTIA A+ Certification software examination. Topics include operating system fundamentals; operating system architecture; comparison of operating systems; the boot process; installing, configuring, supporting, and upgrading operating systems; diagnosing and troubleshooting operating systems, and file systems. Students will also be introduced to networking, hard drive support, and Internet concepts and configurations as related to operating systems. At the conclusion of the course students will sit for the CompTIA A+ Certification software examination.  

Prereq.—IT100) This course is designed to prepare students for the CompTIA A+ Practical Application Hardware Certification examination. Students taking this course will develop the knowledge and hands‐on skills necessary to install, troubleshoot, service, and support microcomputer hardware. At the conclusion of the course students will sit for the CompTIA A+ Hardware examination.  

(Prereq.—IT101) Students taking this course will prepare for the CompTia Net+ certification. The will use their knowledge of networking technology for local area networks (LANS), wide area networks (WANS), and the Internet.  

(Prereq.— IT110) Students taking this course will obtain an understanding of networking technology for local area networks (LANS), wide area networks (WANS), and the Internet. As well as prepare them for the CompTia NET+ certification.  

(Prereq.—IT102) Students taking this course will obtain the knowledge and skills necessary to implement, administer, and troubleshoot a desktop operating system in a network environment. This course aligns with the objectives in the Microsoft certification for client configuration.  

(Prereq.—IT102)   Students taking this course will obtain the knowledge and skills necessary to implement, administer, and troubleshoot a desktop operating system in a network environment. This course aligns with the objectives in the Microsoft certification for client configuration.  

(Prereq.—IT110, IT111) Students taking this course will obtain a strong foundation in each aspect of computer networking. This course aligns with the objectives in the ICND1 blueprint from Cisco Systems.

(Prereq.—IT220) Students taking this course will obtain a strong foundation in each aspect of computer networking. This course aligns with the objectives in the ICND2 blueprint from Cisco Systems.  

(Prereq.—IT111) Students completing this course will be able to understand concepts that a service and help desk use to solve simple to complex computer and server issues. These issues will be addressed using phone, remote services, and face to face interaction. Upon completion of the course the student will have also acquired skills necessary to measure performance and manage a service and help desk environment.  

(Prereq.—IT111) This course provides students with a broad understanding of Microsoft Windows Server 2016 as well as the knowledge and skills necessary to plan, implement, administer, and troubleshoot Windows Server 2016 in an Active Directory domain environment.  

(Prereq.—NET205) Students taking this course will build the skills and knowledge necessary to implement a core Windows Server 2016 infrastructure in an enterprise environment. This course focuses on implementing, managing, maintaining, and provisioning services and infrastructure using Windows Server 2016. It covers the initial implementation and configuration of core services, such as Active Directory Domain Services, networking services, and Hyper‐V configuration.  

(Prereq.—NET205) Students taking this course will build the knowledge and skills necessary to implement a core Windows Server 2016 infrastructure in an enterprise environment. This course focuses on mastery of core services such as user and group management, network access, and data security.

(Prereq.—NET205) Students taking this course will build the skills and knowledge necessary to implement advanced Windows Server 2016 Services in an enterprise environment. This textbook focuses on mastery of fault tolerance; load balancing, failover clustering, certificate services and identity federation.

Prereq.– To be taken in the final term) This course is designed to prepare students for success on Microsoft Certification Examinations 70‐740: Installation, Storage, and Compute with Windows Server 2016, 70‐ 741: Networking with Windows Server 2016 and 70‐742: Identity with Windows Server 2016 through structured classroom review and testing to assess the student’s recall understanding and ability to apply the material presented throughout the program. This is a capstone course that will culminate with the student sitting for these Microsoft certification examinations as part of the course final examination. Additionally, students taking this course will prepare to effectively create a technical resume, learn to conduct a job search, enhance job interview skills and prepare to secure a position in the IT industry.

  • COM151 The Microsoft® Office

Note(s):

For all courses: See course description for applicable prerequisites.

* This program requires this General Education course or equivalent

For program disclosure information, please visit https://an.edu/about-us/consumer-disclosure

General Education: 24 Credits (At least 1 from each discipline) 

Written and Oral Communication

ENG102 English Composition

Mathematics, Statistics, and Logic

LOG215 Thinking Critically

MAT101 Understanding Mathematics

MAT214 Algebra**

MAT220 Algebra and Basic Statistics**

Arts and Humanities

ETH205 Ethics

GEN241 Cultural Appreciation

Social and Behavioral Sciences

POL202 Political Science

PSY127 Psychology

PSY200 Human Growth and Development

SOC103 General Sociology

Physical/Natural Science

BIO101 Introduction to Biology

ENV101 Environmental Science

CHM105 General, Organic Biochemistry

Review the TECHNOLOGY REQUIREMENTS for blended and online programs.

Dr. Richard Lightcap

Dean of Information Technology Programs

 Build the foundation of your goals at American National University.

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